Privacy Policy

Last Updated: September 23, 2026

We respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

 

1. Information We Collect

When you visit or use our website, we may collect information that you voluntarily provide to us or information that is automatically collected through your use of the website.

1.1 Information You Provide

Depending on how you interact with our website, we may collect:

     

      • Full name

      • Email address

      • Telephone number

      • Billing address

      • Shipping address

      • Order information

      • Product and purchase information

      • Account information

      • Customer service communications

      • Information submitted through contact forms

      • Information provided when requesting returns, refunds, warranty service, or support

    We only request information that is reasonably necessary for the relevant purpose.

    1.2 Order and Transaction Information

    When you place an order, we may collect information necessary to process and fulfill your purchase, including:

       

        • Order number

        • Products purchased

        • Quantity and price

        • Shipping information

        • Billing information

        • Transaction status

        • Order history

        • Information required to prevent fraud or unauthorized transactions

      We do not use customer information for purposes unrelated to the transaction unless permitted by applicable law or with appropriate consent.

       

      2. Information Collected Automatically

      When you access our website, certain technical information may be automatically collected.

      This may include:

         

          • IP address

          • Browser type

          • Device type

          • Operating system

          • Language preferences

          • Approximate geographic region

          • Website pages visited

          • Referring pages

          • Date and time of access

          • Website interaction information

          • Cookies and similar technologies

        This information helps us operate, secure, maintain, and improve our website.

         

        3. How We Use Your Information

        We may use personal information for the following purposes:

        Order Processing

        To:

           

            • Process and fulfill orders

            • Confirm purchases

            • Provide order updates

            • Arrange delivery

            • Provide customer support

            • Process returns and refunds

            • Provide warranty services

          Customer Service

          We may use your information to respond to:

             

              • Product questions

              • Order inquiries

              • Shipping inquiries

              • Warranty requests

              • Return and refund requests

              • Other customer service communications

            Website Operations

            We may use information to:

               

                • Operate our website

                • Maintain website functionality

                • Improve website performance

                • Improve product and service quality

                • Detect technical problems

                • Prevent unauthorized activity

              Security and Fraud Prevention

              We may process information to:

                 

                  • Protect our website

                  • Detect suspicious activity

                  • Prevent fraud

                  • Protect customers and our business

                  • Investigate unauthorized transactions or misuse

                Legal and Regulatory Requirements

                We may use or disclose information when reasonably necessary to:

                   

                    • Comply with applicable laws

                    • Respond to lawful requests

                    • Protect our legal rights

                    • Resolve disputes

                    • Enforce our Terms & Conditions

                    • Prevent fraud or abuse

                   

                  4. Cookies and Similar Technologies

                  CAIGLOBAL may use cookies, pixels, tags, local storage, and similar technologies.

                  Cookies may be used to:

                     

                      • Keep the website functioning properly

                      • Remember shopping cart information

                      • Remember user preferences

                      • Improve website performance

                      • Understand how visitors use our website

                      • Improve website navigation

                      • Measure website traffic

                      • Support marketing and advertising activities where permitted

                    You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

                     

                    5. Analytics and Website Improvement

                    We may use website analytics and similar technologies to understand how visitors interact with our website.

                    This information may help us understand:

                       

                        • Which pages are visited

                        • How visitors navigate the website

                        • Which products receive interest

                        • Website performance

                        • General traffic patterns

                        • Technical problems

                      Analytics information is generally used in aggregated or statistical form where reasonably possible.

                       

                      6. Marketing Communications

                      If you choose to subscribe to our newsletter, promotional communications, or other marketing services, we may use your contact information to send information about:

                         

                          • New products

                          • Product updates

                          • Special offers

                          • Promotions

                          • Company announcements

                          • Relevant CAIGLOBAL services

                        You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

                        Your decision not to receive marketing communications will not affect your ability to purchase products or use our basic services.

                         

                        7. How We Share Personal Information

                        We do not sell or rent your personal information to third parties.

                        We may disclose personal information to trusted service providers when reasonably necessary to operate our business.

                        These parties may include providers involved in:

                           

                            • Website hosting

                            • Website maintenance

                            • Order processing

                            • Payment transaction processing

                            • Shipping and delivery

                            • Customer service

                            • Email communication

                            • Website analytics

                            • Fraud prevention

                            • Information technology

                            • Security services

                          Such providers may only receive information reasonably necessary to perform the services they provide.

                          We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, website, or business.

                           

                          8. Payment Information

                          When you make a purchase through our website, transaction-related information may be processed through the applicable transaction service providers.

                          CAIGLOBAL does not intentionally store complete payment card information on our own website servers unless specifically required and lawfully permitted.

                          Payment-related information may be processed according to the applicable service provider’s security and privacy practices.

                          Customers should review the relevant terms and privacy information presented during the transaction process where applicable.

                           

                          9. Shipping and Delivery Information

                          To fulfill an order, we may share necessary customer information with delivery and logistics service providers.

                          This may include:

                             

                              • Recipient name

                              • Delivery address

                              • Telephone number

                              • Order information

                              • Tracking information

                            Such information is used for purposes including delivery, shipment tracking, delivery notifications, and resolving delivery issues.

                             

                            10. International Data Transfers

                            Because CAIGLOBAL operates an online store and may work with service providers located in different countries, your personal information may be processed or stored outside Malaysia where reasonably necessary for the operation of our business.

                            Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable data protection requirements.

                             

                            11. Data Security

                            We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

                            Security measures may include:

                               

                                • Secure website connections

                                • Access controls

                                • Security monitoring

                                • Restricted access to customer information

                                • Appropriate technical safeguards

                                • Internal security procedures

                              However, no method of transmission or electronic storage can be guaranteed to be completely secure.

                               

                              12. Data Retention

                              We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

                                 

                                  • Completing transactions

                                  • Providing customer support

                                  • Managing warranties

                                  • Resolving disputes

                                  • Maintaining business records

                                  • Complying with legal obligations

                                  • Preventing fraud and abuse

                                When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

                                 

                                13. Your Privacy Rights

                                Depending on applicable law, you may have rights relating to your personal information.

                                These may include the right to:

                                   

                                    • Request access to personal information we hold about you

                                    • Request correction of inaccurate information

                                    • Ask questions about how your information is processed

                                    • Withdraw consent where applicable

                                    • Request that certain information be deleted where legally permitted

                                    • Opt out of marketing communications

                                    • Raise a privacy-related complaint or concern

                                  Some requests may be subject to legal or regulatory limitations.

                                  To exercise a privacy-related right, please contact us using the details provided below.

                                   

                                  14. Children’s Privacy

                                  Our website is intended for general consumers and is not specifically directed toward children.

                                  We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

                                  If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

                                   

                                  15. Product Features and User Responsibility

                                  Certain CAIGLOBAL products may include features such as:

                                     

                                      • Cameras

                                      • Microphones

                                      • Audio recording

                                      • Voice-related functions

                                      • AI-assisted functions

                                      • Translation functions

                                      • Wireless connectivity

                                      • Mobile application connectivity

                                    Users are responsible for using these functions lawfully and respectfully.

                                    When using recording, camera, voice, or other data-related features, users should comply with applicable privacy, recording, consent, surveillance, intellectual property, and other laws in their jurisdiction.

                                    CAIGLOBAL does not encourage unlawful recording, surveillance, interception, or misuse of personal information.

                                     

                                    16. Third-Party Websites

                                    Our website may contain links to third-party websites or services.

                                    We are not responsible for the privacy practices, security, content, or policies of third-party websites.

                                    We recommend reviewing the privacy policy of any third-party website before providing personal information.

                                     

                                    17. Google Merchant Center (GMC) and Shopping Services

                                    CAIGLOBAL may use online shopping, product listing, advertising, analytics, and other digital commerce services, including services associated with Google Merchant Center (GMC).

                                    Information displayed through shopping or advertising services may be subject to the applicable platform’s policies and requirements.

                                    We aim to provide accurate and transparent business, product, contact, shipping, return, refund, and privacy information on our website.

                                    The inclusion of this section does not represent an endorsement, certification, or guarantee of approval by Google Merchant Center or any other third-party platform.

                                     

                                    18. Accuracy of Information

                                    We aim to keep the personal information we process accurate and reasonably up to date.

                                    If you believe that information we hold about you is inaccurate or incomplete, please contact us and provide the relevant details so that we can review and, where appropriate, update the information.

                                     

                                    19. Changes to This Privacy Policy

                                    We may update this Privacy Policy from time to time to reflect changes in:

                                       

                                        • Our business operations

                                        • Website functionality

                                        • Products and services

                                        • Applicable laws and regulations

                                        • Data protection practices

                                        • Technology and security practices

                                      When we update this Privacy Policy, the revised version will be published on this page with an updated “Last Updated” date.

                                      We encourage visitors to review this page periodically.

                                       

                                      20. Contact Us

                                      If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.

                                      CAI GLOBAL SDN BHD
                                      Brand: CAIGLOBAL
                                      Email: [email protected]
                                      Address: 119-1, JALAN KOMERSIAL SKYWIZ, PUSAT KOMERSIAL SKYWIZ, 75450 Ayer Keroh, Malaysia

                                      Tel: +60147678628

                                      Company Registration Number: 202601039766 (1701861-H)

                                       

                                      Privacy & Customer Support:
                                      [email protected]

                                      We will review privacy-related inquiries and respond within a reasonable period.

                                       

                                      21. Applicable Privacy Requirements

                                      This Privacy Policy is intended to provide transparent information about our personal data practices and to support compliance with applicable privacy and data protection requirements.

                                      For customers and visitors in Malaysia, personal data processing may be subject to the Personal Data Protection Act 2010 (Act 709) and applicable amendments, regulations, guidelines, and requirements.

                                      Our privacy practices may also be subject to applicable requirements in other jurisdictions where we offer products or services.