Shipping Policy
Last Updated: September 23, 2026
Thank you for shopping with CAIGLOBAL.
This Shipping Policy explains how we process, ship, and deliver orders placed through the CAIGLOBAL online store.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive shipping or tracking information when available.
2. Shipping Methods
CAIGLOBAL offers shipping to eligible destinations.
Available shipping methods and delivery charges may vary depending on:
- Destination country or region
- Order size or weight
- Shipping method
- Delivery address
- Current shipping availability
The available shipping options and applicable shipping charges will be displayed during the checkout process before you complete your purchase.
3. Free Shipping
Free standard shipping may be available for eligible orders or destinations.
When free shipping applies, the applicable shipping option will be displayed during checkout.
If an order does not qualify for free shipping, the applicable shipping fee will be shown at checkout before payment is completed.
CAIGLOBAL reserves the right to adjust free-shipping eligibility from time to time. Any applicable shipping charge will be clearly presented before an order is placed.
4. Delivery Time
Our standard international delivery time is generally:
10–15 Business Days
The estimated delivery period begins after the order has been processed and shipped.
Delivery times are estimates only and may vary depending on the destination, local carrier operations, customs processing, weather, holidays, or other circumstances outside our reasonable control.
Some remote areas may require additional delivery time.
5. Tracking Information
Where tracking is available, tracking information will be provided after the order has been shipped.
Tracking information may take some time to become active after the shipment is handed to the carrier.
Customers can use the tracking information to check the current status of their shipment.
6. Customs, Duties and Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, GST, or other applicable charges.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be payable by the customer upon importation.
Customs procedures and charges vary by country.
CAIGLOBAL does not control the customs policies of individual countries and cannot guarantee the amount or timing of any customs charges.
7. Delivery Delays
Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances including:
- Customs clearance
- Weather conditions
- Public holidays
- Carrier delays
- Incorrect or incomplete delivery information
- Remote delivery locations
- High shipping volumes
- International transportation disruptions
- Events outside our reasonable control
If your shipment is delayed, please contact us at:
We will assist in checking the available shipping information.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check:
- Full name
- Street address
- City
- State or province
- Postal code
- Country
- Telephone number
If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment.
Please contact us as soon as possible if you need to correct your shipping information after placing an order.
We cannot guarantee that address changes can be made after an order has entered the shipping process.
9. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at:
For damaged packages, we may request photographs or other information to help us investigate the issue with the carrier.
We will review the circumstances and provide an appropriate solution in accordance with our applicable policies and consumer rights.
10. Undeliverable or Refused Packages
If an order is returned to us because:
- The delivery address was incorrect;
- The recipient was unavailable;
- The package was refused;
- Required customs procedures were not completed; or
- The package was not collected within the carrier’s required period,
we may contact the customer to determine whether the order can be reshipped.
Additional shipping charges may apply to a reshipment.
If the order is returned and the customer requests a refund, any applicable shipping costs, customs charges, or other non-refundable costs may be deducted where permitted by applicable law and our Return & Refund Policy.
11. Delivery Address
We currently provide delivery to destinations where our shipping partners and logistics arrangements are available.
Certain countries, regions, territories, military addresses, PO Boxes, or remote locations may have limited shipping availability.
Available destinations and shipping options will be shown during checkout where applicable.
12. Order Cancellation Before Shipment
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.
Once an order has entered the shipping process, cancellation may no longer be possible and the customer may need to follow our Return & Refund Policy.
13. Contact Us
If you have any questions about shipping or delivery, please contact us:
CAI GLOBAL SDN BHD
Brand: CAIGLOBAL
Email: [email protected]
Address: 119-1, JALAN KOMERSIAL SKYWIZ, PUSAT KOMERSIAL SKYWIZ, 75450 Ayer Keroh, Malaysia
Tel: +60147678628
Company Registration Number: 202601039766 (1701861-H)
Customer Support:
[email protected]