Terms of Service

Last Updated: September 23, 2026

Welcome to CAIGLOBAL.

These Terms of Service (“Terms”) govern your access to and use of the CAIGLOBAL website, online store, products, and related services operated by CAI GLOBAL SDN BHD.

By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Our Services

CAIGLOBAL provides online retail and customer support services related to consumer electronics and smart technology products.

Our services may include:

1.1 Online Shopping Services

We provide an online platform where customers can:

Browse CAIGLOBAL products
View product specifications
Compare available products
Add products to a shopping cart
Place orders
Receive order confirmations
Check order status
Request order assistance

Our products may include:

Smart glasses
AI-enabled glasses
Camera glasses
Translation glasses
Audio recording devices
Voice recording devices
Digital cameras
Electronic accessories
Related consumer electronics

Product availability may vary by destination and inventory.

2. Product Information Service

We make reasonable efforts to provide accurate information about our products, including:

Product descriptions
Product specifications
Product dimensions
Product features
Compatibility information
Available colors or versions
Product images
Pricing
Availability

Product images are provided for illustrative purposes. Actual product appearance may vary slightly due to lighting, screen settings, manufacturing variations, or product updates.

We reserve the right to correct product information, pricing, availability, or errors when discovered.

3. Order Processing Service

When you place an order through our website, we provide services including:

Receiving your order
Confirming order information
Processing the transaction
Preparing products for shipment
Providing shipping information
Providing order-related communications
Assisting with order issues

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to cancel or decline an order in circumstances such as:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Shipping restrictions
Incorrect customer information
Technical errors
Other legitimate business or legal reasons

If we cancel an order after payment has been successfully received, we will arrange an applicable refund.

4. Payment Service

Customers may complete purchases using the transaction methods made available during checkout.

The available transaction methods may vary depending on:

Customer location
Order amount
Product
Currency
Transaction availability

Payment information may be processed by applicable transaction service providers.

CAIGLOBAL does not intentionally store complete payment card information on its own website servers unless otherwise required and lawfully permitted.

5. Shipping and Delivery Service

CAIGLOBAL provides shipping services for eligible orders.

Our standard estimated delivery period is generally:

10–15 Business Days

Order processing normally takes:

1–3 Business Days

Shipping may be free for eligible orders. Where shipping charges apply, the applicable cost will be displayed during checkout before the order is completed.

For complete information, please refer to our Shipping Policy.

6. Customer Account Service

Customers may be able to create an account on our website.

An account may allow customers to:

View order history
Manage account information
View order details
Manage shipping information
Access available customer services

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

If you believe your account has been accessed without authorization, please contact us promptly.

7. Customer Support Service

CAIGLOBAL provides customer support through available communication channels.

Customer support may assist with:

Product questions
Order status
Shipping questions
Returns
Refunds
Warranty requests
Product usage questions
Technical assistance
General inquiries

Customer support can be contacted at:

[email protected]

We aim to respond to customer inquiries within a reasonable period.

8. Return and Refund Service

Eligible customers may request a return within 30 days of receiving their order, subject to our Return & Refund Policy.

Our return services may include:

Return request review
Return instructions
Product inspection
Refund processing
Replacement assistance where applicable

Please refer to our Return & Refund Policy for complete requirements.

9. Warranty Service

Certain CAIGLOBAL products may be covered by a limited warranty.

Warranty services may include:

Product issue assessment
Troubleshooting assistance
Repair assistance
Replacement where applicable
Other appropriate remedies

Warranty coverage depends on the applicable product and warranty terms.

Damage resulting from misuse, unauthorized modification, accidents, improper installation, or other excluded circumstances may not be covered.

Please refer to our Warranty Policy for additional information.

10. Technical and Product Assistance

For applicable products, CAIGLOBAL may provide reasonable technical assistance relating to:

Product setup
Basic operation
Device connection
Charging
Firmware or software-related information
Mobile device compatibility
General troubleshooting

Technical assistance does not guarantee compatibility with every third-party device, operating system, application, network, or service.

11. Smart Device and AI-Related Features

Certain CAIGLOBAL products may include technology such as:

Cameras
Microphones
Audio recording
Voice functions
AI-assisted features
Translation features
Wireless connectivity
Mobile application connectivity

The availability and functionality of these features may depend on the product model, software, network connection, compatible devices, third-party services, and applicable technical requirements.

Features may be updated, modified, suspended, or discontinued where reasonably necessary.

12. Responsible Use of Products

Customers are responsible for using CAIGLOBAL products in accordance with applicable laws and regulations.

For products containing cameras, microphones, recording functions, AI functions, or communication features, customers should respect:

Privacy rights
Recording consent requirements
Intellectual property rights
Applicable surveillance laws
Applicable data protection laws
Local regulations

Customers must not use CAIGLOBAL products for unlawful surveillance, unauthorized recording, harassment, fraud, or other unlawful activities.

13. Pricing and Product Availability

Prices displayed on the website are subject to change.

We may update:

Product prices
Promotions
Discounts
Product availability
Product specifications

Any applicable price and shipping charges will generally be displayed before the customer completes an order.

If a significant pricing or product information error occurs, we may contact the customer regarding the affected order.

14. Promotions and Discounts

CAIGLOBAL may offer promotional campaigns, discounts, coupons, or other special offers.

Promotions may have specific:

Start and end dates
Product restrictions
Quantity limitations
Eligibility requirements
Usage limitations

Promotional terms will apply where separately stated.

Unless expressly stated otherwise, promotions cannot be combined.

15. Intellectual Property

All content on the CAIGLOBAL website, including:

Logos
Brand names
Product images
Product descriptions
Graphics
Website design
Text
Videos
Icons
Software
Other website materials

is owned by or licensed to CAIGLOBAL or its respective rights holders.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit website content without prior written permission, except where permitted by applicable law.

16. Prohibited Use

You agree not to use the website or services to:

Violate applicable laws
Commit fraud
Attempt unauthorized access
Interfere with website operation
Upload malicious software
Abuse website systems
Scrape or copy website content without authorization
Misrepresent your identity
Use the website for unlawful surveillance
Infringe intellectual property rights
Interfere with another customer’s use of the website

We may restrict or terminate access where reasonably necessary to protect our website, customers, or business.

17. Third-Party Services

Our website may rely on or connect with third-party services, including services related to:

Website hosting
Transaction processing
Shipping
Analytics
Email communication
Technology infrastructure
Customer support
Advertising and shopping services

Third-party services may have their own terms and privacy policies.

CAIGLOBAL is not responsible for the independent policies or operations of third-party services.

18. Google Merchant Center and Online Shopping Services

CAIGLOBAL may participate in online shopping, product listing, advertising, and digital commerce services, including Google Merchant Center (GMC) and other applicable shopping platforms.

Product information, prices, availability, shipping information, and other business information displayed through these services may be subject to the applicable platform’s requirements.

CAIGLOBAL aims to maintain accurate and consistent information across its website and applicable online shopping services.

Participation in any third-party shopping or advertising service does not constitute a guarantee of approval, placement, or continued participation.

19. Website Availability

We aim to keep the CAIGLOBAL website available and functioning properly.

However, temporary interruptions may occur due to:

Maintenance
Technical problems
Security incidents
Internet or network issues
Server problems
Third-party service interruptions
Circumstances outside our reasonable control

We do not guarantee that the website will always be uninterrupted or error-free.

20. Limitation of Liability

To the extent permitted by applicable law, CAIGLOBAL will not be responsible for losses arising from circumstances beyond our reasonable control, including:

Carrier delays
Customs delays
Natural events
Internet or network failures
Third-party service interruptions
Incorrect information provided by customers
Unauthorized use of customer accounts

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

21. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or replace mandatory consumer rights that cannot legally be excluded or limited under applicable law.

Where applicable law provides customers with additional rights or remedies, those rights will continue to apply.

22. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes your acceptance of the revised Terms to the extent permitted by applicable law.

23. Governing Law

These Terms are intended to be governed by the applicable laws of Malaysia, subject to any mandatory consumer protection rights that may apply to customers in their jurisdiction.

Any dispute will be handled in accordance with applicable law and the jurisdictional requirements that apply to the relevant transaction.

24. Contact Us

If you have questions regarding these Terms or any CAIGLOBAL service, please contact us:

CAI GLOBAL SDN BHD
Brand: CAIGLOBAL
Email: [email protected]
Address: 119-1, JALAN KOMERSIAL SKYWIZ, PUSAT KOMERSIAL SKYWIZ, 75450 Ayer Keroh, Malaysia
Tel: +60147678628
Company Registration Number: 202601039766 (1701861-H)

Customer Support:
[email protected]